NOTED DAMAGE OR SHORTAGE CLAIMS COMMON CARRIER
- Noted damages and shortages on the delivery receipt. Be descriptive and include a good count.
- Ask the driver to call the Over, Short and Damaged Department, (OS&D) for an exception number.
- Take pictures of the damage and of the load in general if possible.
- Write, “Subject to Count and Inspection” on the delivery receipt if you do not have the time to break down and open all boxes.
- Call Vutec Customer Service to report damages or shortages AND fax over a copy of the delivery receipt.
- You may reject the entire order if more than 50% of it is damaged or you may reject only the damaged units. Indicate on delivery receipt what is being rejected and why.
- If you accept the damaged units you must store it in its original condition for 60 days or until Vutec gives you disposition.
CONCEALED DAMAGE CLAIMS COMMON CARRIER
- CONCEALED DAMAGE MUST BE REPORTED TO VUTEC WITHIN 24 HOURS OF RECEIPT.
- Notify carriers OS&D Department immediately of pro number and damage count.
- Take pictures of the damage if possible.
- Call Vutec Customer Service to report damages, and shortages.
- Hold the damaged units in its original conditions for 60 days or until Vutec gives you a disposition.
UPS / FEDEX DAMAGE OR SHORTAGE CLAIMS
- Cartons containing obvious damage should be rejected. If in doubt, reject it.
- If you are accepting less than the total quantity, you must sign for the number of packages you are accepting ONLY.
- Write down all the tracking numbers. Be sure to note which tracking numbers were refused, shorted or damaged,
- Call Vutec Customer Service to report damages and shortages withing 24 hours.
- Hold the damaged units in its original condition for 60 days or until Vutec gives you disposition.