Vutec Claims Procedures - It's All About the Screen!

Claims Procedures

NOTED DAMAGE OR SHORTAGE CLAIMS COMMON CARRIER

  1. Noted damages and shortages on the delivery receipt. Be descriptive and include a good count.
  2. Ask the driver to call the Over, Short and Damaged Department, (OS&D) for an exception number.
  3. Take pictures of the damage and of the load in general if possible.
  4. Write, “Subject to Count and Inspection” on the delivery receipt if you do not have the time to break down and open all boxes.
  5. Call Vutec Customer Service to report damages or shortages AND fax over a copy of the delivery receipt.
  6. You may reject the entire order if more than 50% of it is damaged or you may reject only the damaged units. Indicate on delivery receipt what is being rejected and why.
  7. If you accept the damaged units you must store it in its original condition for 60 days or until Vutec gives you disposition.

CONCEALED DAMAGE CLAIMS COMMON CARRIER

  1. CONCEALED DAMAGE MUST BE REPORTED TO VUTEC WITHIN 24 HOURS OF RECEIPT.
  2. Notify carriers OS&D Department immediately of pro number and damage count.
  3. Take pictures of the damage if possible.
  4. Call Vutec Customer Service to report damages, and shortages.
  5. Hold the damaged units in its original conditions for 60 days or until Vutec gives you a disposition.

UPS / FEDEX DAMAGE OR SHORTAGE CLAIMS

  1. Cartons containing obvious damage should be rejected. If in doubt, reject it.
  2. If you are accepting less than the total quantity, you must sign for the number of packages you are accepting ONLY.
  3. Write down all the tracking numbers. Be sure to note which tracking numbers were refused, shorted or damaged,
  4. Call Vutec Customer Service to report damages and shortages withing 24 hours.
  5. Hold the damaged units in its original condition for 60 days or until Vutec gives you disposition.
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